FAQpage
Faq - Genius Aircon Engineering

Faq

Why the air con is operating but I do not feel any cold air?

The air conditioning basically divides into 2 sections. First, that will be indoor fan coil and secondly outdoor condenser. The indoor fan coil simply acts as blower dissipates cooling generated by outdoor condenser. If there is no cooling air is because the outdoor condenser might not be working. A qualified technician is needed check on the outdoor condenser.

Why is my air con leaking water?

Air conditioner will have a water condensate in the indoor fan coil and discharge through a draining pipe to the nearest drain. Air conditioner will start to leak water when the drainage piping is clogged.

Why is the room still not cold enough even after the air con been running for few hours?

Reason 1- The indoor fan coil is dirty resulting in weak dissipation of cool air

Reason 2-The outdoor condenser is dirty resulting in incapable of producing cooling refrigerant.

Reason 3- There may not be enough refrigerant in the air conditioning system

Reason 4 –There might be some problem with the air conditioning system resulting in non-continuous operation of the system.

Reason 5- The desired operating temperature is set too high

Reason 6- The air conditioner installed is under-sized

Why is the air con not working?

One common reason is that the electrical power is not supplying to the air conditioner. Perform an initial check on your electrical panel making sure that the electrical supply to the air conditioner has not trip. Upon confirmation of the availability of electrical supply, a qualified technician should be engaged.

What are the advantages of regular air con service?

Benefit 1: The air conditional will cool better

Benefit 2: The electrical consumption of the air conditioning equipment will be lower

Benefit 3: Air con leaking will be minimized

Benefit 4: There will be less need for air con repair.

Benefit 5: The air con equipment lifespan will be prolonged.

How often should I service my air con?

In general, service and check every 3 months and every month for commercial air conditioner. The duration varies with different usage pattern and other environment factors.

Can I do my own air con maintenance?

Noise is normally generated from:

1. Vibration noise resulted from dirty indoor fan coil/ outdoor condenser.

2. Noisy draft resulted from dirty indoor fan coil.

3. Loose mounting of component in the air conditioning system.

4. Faulty parts in the air conditioning system.

Why is the air con smelly?

The smell comes from bacteria formed by microbes in the warm dark humid environment in the indoor fan coil unit. Sometimes when the smell is very bad you may need a more intensive chemical treatment to rectify this problem.

Why does the air con needs chemical cleaning / chemical washing?

Chemical overhaul/ cleaning are very thorough way of cleaning the air conditioner. When an air conditioner is badly clogged and a general service cannot improve the condition, an overhaul is necessary.

Why must the fan coil unit be dismantle for chemical cleaning/ chemical washing instead of inserting a water tray to wash away the chemical?

By dismantling the fan coil unit, the air conditioning individual components can be washed thoroughly. This will help better clean the unit and also not leaving behind chemical residue that may lead to the corrosion of the fan coil.

What types of air con do the company service?

We provide services for different types and brands of air conditioner. The following are some example:

1. Window air conditioner

2. Casement air conditioner

3. Residential split air conditioner

4. Commercial air conditioner (Daikin VRV system)

What type of air con service does your company provide?

We provide a full range of air con service. The following are the list:

1. Aircon servicing / aircon maintenance

2. Regular contract maintenance

3. Chemical cleaning

4. Installation of air conditioning system

5. Aircon repair

6.Evaluate and advice

What should I look for when engaging an air con company (air con contractor)?

When engaging an air conditioning company (air conditioning contractor) , you should go for a company that is established and reliable. For us, Genius air con engineering is establishes since 2012 and we have a strong fleet of 4 service servicing teams. We provide 30 days of after service warranty for all jobs rendered.

What should be done if there is a refrigerant leakage problem?

If you air conditioning system has a refrigerant leak problem, simply adding of refrigerant is not a solution. A trained technician should perform test to trace and repair the leak.

What is the advantages of air purifying filer and how often do we have to replace it ?

Most new model of air conditioner comes with air purifying filer. Air purifying filer can remove smoking odour, human odour, impurities and harmful particles in the air condition space. Its recommended that the purifying filter is replace every 3- 6 months. Or the colour of purifying filer turns to dark brown or black. Leaving dirty air purifying filer in the air conditioning system will affect its cooling performance.

Do we need to service the condenser? If , yes how often?

You need to service the condenser (outdoor air conditioning unit) at least once a year to made sure the air circulation of the unit is not blocked. IT can affect the cooling efficiency, a shorter compressor life and higher electrical consumption.

Why does ice-forms on the copper pipes of the condenser (outdoor)?

There are 2 possibilities. Ice forming on the discharges pipe is due to insufficient gas in the system.

Why is the air con switches OFF by itself and the air con indicator light is blinking / flashing?

The blinking / flashing of indicator light indicate that there is a fault with the air conditioning system. Hence the air con switches off by itself. A qualified technician is needed to diagnose and repair the fault. As this is a protective function to prevent the air conditioner from further damage, it is not advisable to do an electrical power reset to get the air con temporary working. Continue operation might get further damage the air condition system.

Why is the air con switches ON and OFF by itself?

There is a fault with the indoor electronic circuit board. The circuit board controls operation of the indoor fan coil and damage cause it to lose its operational control. A repair or replacement of the circuit board is necessary.

Why the air conditioner is cannot be switch ON using remote control?

The fault might lies in the remote controller or the indoor printed circuit board. Try the remote controller on other fan coil and if it work, your remote controller is fine. If the fault lies in the printed circuit boards, you need to engage a qualified technician to do repair on the printed circuit board.

What is pressure testing of air conditioning system and why it is needed?

When the refrigerant gas in an air conditioning system depletes away and the air conditioner needed to regularly top up refrigerant gas, we can suspect that there is a refrigerant leakage in air conditioning system. Pressure testing work will help to identify which is the leakage area. Normally high pressure is induces into condense, fan coil and refrigerant piping to identify where is the leakage. Further repair work will be quoted upon identifying the leakage area.